Frequently Asked Questions
All
General
Shipping
Orders
Product Availability
Products
Back In Stock Notification
Payments and Invoices
Refunds and Warranty
General
What are advantages of having a UI Account?
Where can I find your Terms and Conditions?
Shipping
How do I change my delivery address or contact information after placing an order?
How do I track my order?
Where will my order be shipped from?
Which courier service will you use to deliver my package?
How long will it take to receive my order?
How much does shipping cost?
Orders
Can I change my order after it's been placed?
Can I cancel my order after it's been placed?
What do your order statuses mean?
Product Availability
Can I order more units than what is currently available in the Ubiquiti Store?
Can I pay for out-of-stock items in advance and have them delivered once they become available?
Products
I have technical questions about an item I ordered. Where can I get help?
Where can I find a specific product's datasheet or manual?
Back In Stock Notification
How do I receive product restock notifications?
How do restock notifications work?
Why didn't I receive a restock notification even though the product is currently available?
Payments and Invoices
How are Brazilian indirect taxes determined?
Where can I find my invoice?
My browser session was interrupted while my payment was being processed, and I did not receive an order confirmation. What should I do?
What payment methods do you accept?
Refunds and Warranty
What is your refund policy?
What is your RMA / Warranty replacement process?
I ordered the wrong item. Can I exchange it?
How can I return an item?
How will I know you've received an item I've returned?
When will I receive my refund?
How long is your warranty period?
What if my device isn't working properly?